Most of the time, you are asked by us to enable around a couple of hours, however in many cases we take action much sooner.

I’ve chosen house delivery, do i must signal for my package?

You will have to be in on the plumped for distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if it does not work, we’ll keep a card to get in contact and organize a far more convenient time.

Just How can I understand whenever my package shall be delivered?

In the early early morning your QuickStart pack is born to be delivered, your Yodel courier will provide you with a predicted 2-hour distribution slot via email and/or SMS message. Please keep in mind the distribution screen is definitely a can’t and estimate be guaranteed in full.

Just how long does the installation just simply just take?

Most of the time, we ask you to enable around a couple of hours, but in many instances we take action much sooner.

Do i must signal when it comes to gear?

Yes, however, if you’re perhaps perhaps perhaps not available, somebody aged 18 or higher can alternatively.

Just what if We have difficulty with QuickStart self-installation?

We now have a separate group to troubleshoot and make suggestions through each step of this process of the set-up. If it is perhaps not effective we’re going to deliver an engineer off to you asap, free of charge.

Will you need to dig my garden up or driveway?

It depends on your home. If Virgin Media services are set up previously, chances are that individuals won’t need certainly to. Or even, we might should do a little quantity of searching so that you can bring our system for you.

If you should be uncertain, we are able to arrange a pre-install engineer trip to take a look and talk about the process beforehand.

My driveway has provided access, performs this matter?

Yes, we shall require you to offer us with a few of the neighbors’ details (name, target, phone number and email) so we will get authorization from their website in case we have to do a little digging.

Do you want to need certainly to drill through the walls of my property?

If Virgin Media solutions have actuallyn’t been installed into the property before, we may want to do lower amounts of drilling to be able to feed our cable to the building. If you should https://hookupdate.net/eastmeeteast-review/ be unsure, we could organize a pre-install engineer trip to have a look and discuss this with you ahead of time.

Do i want a satellite meal from the home?

No, all our services drop our special cable, which means your television does not get disrupted by poor weather.

I’ve had Virgin before however the cable happens to be cut, is the fact that an issue?

Maybe Not at all – it just means you won’t have the ability to make use of our QuickStart self-install solution. We’ll arrange for just one of our designers in the future and set every thing up for you personally alternatively.

Our service promise Our service vow

Our service promise Our service vow

Unlimited Data Boost

That is qualified to receive a unlimited information boost?

All Oomph bundle clients whom encounter a broadband fault leading to a total lack of connectivity.

Exactly just just How SIMs that are many eligible to the info boost?

All SIMs you have on your own Oomph account meet the criteria for a limitless information boost.

The length of time does my information boost last?

An limitless information boost persists for a week.

If your fault just isn’t fixed in a week, can I qualify to get another limitless information boost?

Yes. Around 96% of broadband faults are remedied within 7 days. However if for just about any explanation a professional hasn’t had the opportunity to solve the problem, a extra boost will be put into the account upon demand.

Next Engineer day

Who is qualified to receive a overnight engineer?

A person with the Ultimate Oomph bundle is entitled to the solution.

Whenever do i must contact Virgin Media to ensure a following day visit is available?

Call before 7pm Monday to Friday for a day appointment that is next. The engineer will be booked for the following Monday if you call on Saturday.

Which time slots can be obtained?

There are 2, 8am-12pm or 12pm-4pm.

Have always been we eligible for settlement if I cannot book a day engineer that is next?

Periodically, inclement weather or infection may produce unavoidable circumstances, therefore our following day engineer just isn’t element of our automated payment scheme. Nonetheless 99% of that time period, an engineer may be to you the next day.

Can I also have an engineer delivered for many faults?

We’ll always you will need to fix any dilemmas straight away, but if it is not a thing we could solve remotely, we’ll send an engineer.